Survey Form

1. Have you recently chartered a bus
2. Overall, how would you rate our bus company
3. How satisfied are you with the service provided by our bus company
4. How would you rate your experience of booking a charter bus with us
5. How satisfied were you with the level of customer service from our charter booking department
6. Did the vehicle booked for this charter arrive on time
7. How would you rate the cleanliness of the charter vehicle
8. How satisfied were you with the service provided by the driver
9. How would your rate the cost of the service
10. When choosing a charter company what are the 3 main reasons Please rank from 1 (most important) to 3 (least important):
It's the closest & most convenient
We have a long-term relationship
The charter rates are good
The vehicles are good
When I think of a bus company, this is the first name that comes to mind
It's the only company available
The service is good
Other (please specify briefly below)
11. Would you recommend Grenda to a friend
12. If not why
13. For your next booking, how likely are you to use Grenda again
14. Which category would your organisation best fit into
15. Do you have any suggestions or comments regarding the service provided or the company: